Terms and Conditions

Acknowledgement and Acceptance of General Conditions

This site is owned and operated by Charteris Wines Pty Ltd. Your access to this site is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document. Your use of, and/or access to this site constitutes your agreement to be bound by these General Conditions. This organisation reserves the right to amend these conditions at any given time.


Disclaimer and limitation of liability

The information contained on this site is provided by the organisation in good faith and derived from sources believed to be accurate and current. The organisation nor any of its directors give any representation or warranty as to the reliability, accuracy or completeness of the information, nor do they accept responsibility arising in any way for errors in, or omissions from the information.
This site contains links to third party sites. These linked websites are not under the control of the Organisation, nor is it responsible for the content on these sites.


Age requirement

It is a condition of entry to this website that you are aged 18 years or over. You must exit the website if you do not meet these requirements. In order to make a purchase on this website you must confirm that you are 18 years or over. If you do not confirm that you are 18 years or over, your purchase will not be processed.

Wine Returns

Where it is mutually agreed by the purchaser and Charteris Wines Pty Ltd that wine is to be returned, Charteris Wines will collect the wine from the purchaser at an agreed and convenient time and place. Pending collection, the purchaser is liable to keep the wine in a safe and proper manner and take reasonable care of it.


Wine Refunds

Please choose carefully. We do not normally provide refunds if you simply change your mind or make the wrong selection. You can choose between a refund or exchange where the goods are faulty or are different to the product purchased on the website. Any refunds will be made by credit to the card that is used for the original purchase. If you make an error, please email info@charteriswines.com.


Credit Card Management

Charteris Wines holds your security & privacy in the highest regard. Charteris Wines will only use your information & credit card for the express purpose for which you provide.
When you place an order for products or services, we collect personally identifiable information (such as name, contact and billing information, credit card, and other transaction information). We use this information to deliver your order, process payment, and to communicate with you about the status of your order.
Credit card information submitted with your order is used only for payment processing and is not retained on our website.


Shipping & Delivery

Charteris Wines uses Australia Post to deliver your wine order. We aim to deliver within 5-7 business days depending on your location.
Wines are packed in secure padded packaging, and breakages are rare. If you have not advised specific delivery instructions, Australia Post will contact you or leave a calling card to arrange collection from your nearest post office.
Shipping costs are influenced by the size and weight of the product and your location. If you are purchasing via the website, exact shipping costs are calculated in the shopping cart and will be added to the order before checkout.


Privacy Policy

This Privacy Policy describes the way in which Charteris Wines Pty Ltd will handle personal information that you provide to us through this website or through any other form of communication with us. This Privacy Policy may change from time to time and any variation will be reflected in this Policy.
This Privacy Policy applies to any personal information of yours which we collect or that is otherwise provided to us. Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about you where your identity is apparent, or can reasonably be ascertained, from the information or opinion.
The type of personal information we collect may include (but is not limited to) your name, date of birth, address, telephone number, email address and information about your wine preferences.
Additionally, as you use this website, certain information is also collected through various technologies, such as cookies, Internet tags or web beacons and navigational data collection. This information is collected anonymously and is used to provide improved services to website users, customise the website based on your preferences, compile and analyse statistics and trends and otherwise administer and improve the website for your use. We may collect, use and disclose personal information about you obtained from your use of the Web Site. Our management of this information is governed by our Privacy Policy and the Privacy Act 1988.
Please contact us via email: info@charteriswines.com if you have any further queries.

Security Policy

The transmission of information over the Internet is not completely secure or error free. Emails to or from us or access via the website may not be secure and you should use discretion in deciding what information you send to us via these means.
Information and emails sent to/from us or this website may undergo email filtering and virus scanning, including by third party contractors. We do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code and we shall have no liability for any viruses transmitted to you as a result of your use of the website.